This article contains most of the important information you need to know about Control Quality process in order to answer questions related to this topic in the PMP Exam, I recommend you review this type of articles 1 week before your exam date, all information mentioned are based on PMBOK Guide 6th edition and PMP Exam Prep 9th edition for Rita Maclhy’s, ITTO refers to Inputs, Tools & Techniques and outputs.
This process is a part of Monitor and control Process group and Quality Management Knowledge Area with the following ITTO’s
- Project management plan ( Quality Management Plan )
- Project Documents ( Quality Metrics , Lessons learned register , test and evaluation documents )
- Approved change requests
- Work Performance data
- Enterprise Environmental factors
- Organizational process assets.
Tools and Techniques:
- Data Gathering ( Check lists , Check sheets ,statistical sampling , Questionnaires and surveys )
- Data Analysis ( Performance reviews and root cause analysis )
- Testing and Product evaluations
- Data Representations ( Cause and effect diagram , control charts , histograms , Scatter diagrams )
- Work Performance Information
- Verified deliverables
- Quality control measurements
- Change Requests
- Project Management plan updates ( Quality Management Plan )
- Project Document Updates ( Issue log , lessons learned register , risk register , Test and evaluation documents )
- It’s about monitoring and recording results of executing the quality management activities in order to asses performance and ensure the project outputs are complete , correct and meet customer expectations .
- It’s performed to measure the completeness , compliance and fitness for use of a product or service prior to user acceptance and final delivery .
- It is the process of ensuring a certain level of quality in a deliverable whether it be a product, service or result , it helps ensure customer acceptance.
- It validate the changes against the original approved change requests .
- Identify the need of quality improvements .
- Mutual Exclusivity, two events are said to be mutually exclusive if they cannot both occur in a single trial.
- Probability, Likelihood that something will occur on a scale from zero to one.
- Normal Distribution, Probability density distribution chart , it have the shape of bell curve and it is used to measure variations .
- Statistical Independence , this means that the probability of one event occurring doesn’t affect the probability of another event occurring .
- Seven basic quality tools explained in the Plan quality management process could be used here as well .